I avoid testimonials, reviews and surveys like the plague but I really felt compelled to tell you I have found your level of service throughout this claim. Although it's not finished, I have found you to be one of the best professional representatives I have dealt with in any field. It's a pretty stressful time when your home gets flooded and you have been so easy to talk with. You explained the process in a very simple to understand way, you always promptly replied to all my texts, emails and returned calls. That alone is so rare these days! I am in my 9th year of working in a service industry and I can tell you that your level of service is well, well above industry standard….

Peter and I have been working together on a very difficult claim over the past couple of months. Without going in to too much detail I can say this claim was very challenging and the customer has extreme vulnerabilities. Peter stepped in to assist on this one and I can not fault his service, he has worked very closely with myself and liaising with the insured to ensure a satisfying outcome for all parties. Thanks Peter, you have been so wonderful and also not to mention this is not the first claim we have worked on together where there have been extreme vulnerabilities.

Peter is very dependable, gets the job done and keeps all needed in the know! Look forward to working many more years with you!

Thank you so much Matt for being the best personal contact for us during our rebuild.

We have always been able to rely on you to keep us informed and available to us at anytime.

We would love to say a big thank you for a wonderful effort on our behalf.

I wanted to reach out on behalf of my husband and I to share our sincere appreciation of the way Alex has handled our home insurance claim with Suncorp. As I’m sure you can imagine, having to live through the stress of losing our home and items was significant, followed by a seven-month claims process, but Alex was one of the first people we spoke with after the event and from the get-go was a calming influence and provided timely, personable and professional advice and support. He has represented both Morgan Projects and, by extension, Suncorp with impeccable professionalism and I hope you find a way to acknowledge him and ensure Suncorp also get to understand how valuable he and Morgan Projects have been throughout this process as the claims process draws to a close….

Look forward to working many more years with you!

In respect of our recent housefire, thankyou for everything you have done for us. In reality we cannot thank you enough. Words cannot really express our gratitude – but I will try.

In what has been a significant and stressful event you have been extremely understanding, helpful and reassuring. In what could be a trying and frustrating process in and of itself (the repair process) your quiet reassurance, patience, and guidance has been much appreciated. You are clearly very good at this role and we could not have wished for anyone better, in a situation we wish we weren’t in…..

I would like to compliment one of your project managers (Alex) who has consistently gone above and beyond for one of our most vulnerable customers. Alex has not only worked with sensitivity with the customer recognising the additional support but has also stayed in constant touch with myself through out the claim progression. We are now at the end of repairs and claim will be finalised soon. Wanting to call out the exceptional care and compassion shown through out the past 4 months. Please pass on my biggest thanks, I look forward to seeing Alex assisting on more claims in the future as well as the other 2 he is currently working on with my team.  Alex attended site today and went above and beyond for the customer… Your assistance with this
claim is really making my job easier. Working with you is an absolute pleasure.

By far the best BRF [Building Review Framework] I have ever been to… Congratulations to the people involved.